Home Blog Meet your PATRA INDIA team MEET YOUR PATRA INDIA TEAM! March 12 2015 For more than 10 years, Patra’s model has revolved around providing our clients dedicated teams of experienced onshore Client Consultants and smart, capable India-based process executives. It’s been the key to our success and we’ll stick with it. One of the
Home Blog PATRAS MGA and Wholesale services PATRAS MGA AND WHOLESALE SERVICES February 28 2014 Patra’s reputation within the retail agency marketplace is as an effective processing partner that can allow retail agencies to be more flexible, agile and competitive. It’s always nice to hear from clients that we’ve improved their back-office, whether it’s by reducing
Home Blog What to expect at a follow up visit WHAT TO EXPECT AT A FOLLOW UP VISIT July 14 2013 An implementation of Patra services doesn’t end when the Client Service Manager leaves your office.  In fact, it’s only just beginning.  In the days, weeks and months that follow the initial engagement, both Patra and
Home Blog What to ask your agency and yourself before outsourcing WHAT TO ASK YOUR AGENCY AND YOURSELF BEFORE OUTSOURCING June 04 2013 At some point in its growth, every company evaluates whether they’d be better off performing a function on their own or utilizing a partner to either assist or take it completely off their
Home Blog The key to successful implementations THE KEY TO SUCCESSFUL IMPLEMENTATIONS April 03 2013 As an implementation manager for Patra, I’ve implemented more than 14 different services for over 10 clients over the last 3 years. While every implementation is unique, there are a number of challenges that all agencies face when adding Patra services.
Home Blog How agencies drive innovation HOW AGENCIES DRIVE INNOVATION January 24 2012 In 2005, outsourcing meant only one thing to insurance agencies – augmenting staff with onshore or overseas personnel. In the years since, outsourcing options have evolved to serve a much broader range of agency needs, from scalability and cost to addressing entire business
January 17, 2012

Doing what matters, part 2

Home Blog Doing what matters, part 2 DOING WHAT MATTERS, PART 2 January 17 2012 Last Thursday, I faced a dilemma: I wanted to build a bookcase after work. Unfortunately, when I left that morning, I realized that there wasn’t any dog food in the house, so I’d have to stop at the pet store after
January 10, 2012

Doing what matters

Home Blog Doing what matters DOING WHAT MATTERS January 10 2012 “There is surely nothing quite so useless as doing with great efficiency what should not be done at all.” – Peter Drucker Our industry is changing faster than ever. Regulation and legislation shift constantly. Clients and carriers ask agents to do more with less. Increased competition
January 1, 2012

Why a race car ?

Home Blog Why a race car ? WHY A RACE CAR? January 01 2012 What is The RedLine? Simply enough, it is Patra’s new blog focused on sharing insights, thoughts and management anecdotes that might help an agency get the most out of their back office through outsourcing and managed services. We’ve named it The RedLine