Case Study: Heffernan Insurance Brokers
Heffernan Insurance Brokers has been a client since Patra’s inception. Beginning with a contract to issue certificates of insurance, Heffernan has turned to Patra to provide Policy Checking, Loss run ordering and direct-bill reconciliations and many other services.
Results
Savings
- Patra has reduced Heffernan Insurance Broker’s servicing costs by an annual savings of 1.5% of total gross revenue. Including overtime and training costs, using Patra has reduced Heffernan’s labor costs by at least 40%”
- "With Patra's help, we've been able to reduce the costs associated with servicing our clients work by up to 1.5% overall. Our relationship with Patra continues to be a pay dividends." — Mike Heffernan CEO
People
- By freeing employees of the burden of repetitive tasks, employees have more time to focus on higher value tasks which in turn helps increase overall morale
- "Our employees now have the time to assist in more areas within the company, helping them expand their knowledge and career potential."
— Mike Heffernan, CEO
Errors
- With Patra, Heffernan has seen error rates go and rework go down significantly while turnaround times have been shortened
- "By reducing error rates, our brokers are more confident with their customers and with more time to spend on those relationships, they’ve been able to upsell and provide better service." — Mike Heffernan, CEO
Services
- Certificate Issuance
- Policy Checking
- Loss Run ordering
- Direct Bill Reconciliation
