The Patra Process at Work
Patra’s staffing solutions are unique in the industry. Our mix of domestic and international production facilities ensures your paperwork turnaround will be faster and more accurate than ever before, reducing your E&O exposure and enhancing customer service.
Integration
During the initial phase of working with Patra, our integration team of insurance professionals will spend time meeting your staff, learning your processes and documenting your requirements.
Implementation
Using your existing processes as a guide, Patra will train our Process Executives in every aspect of your process. You’re always in complete control of how we work within your system. Our Process Executives are trained by P&C licensed brokers and dedicated to your company and systems.
Collaboration
Patra becomes an extension of your staff, processing work requests by accessing your systems remotely. Your dedicated Patra team will be producing your back office work, 24 hours a day, giving you the capacity, speed and accuracy that your clients demand.
Verification
You’ll enjoy a higher level of control than ever before, with real-time access to your Patra team through our Web-enabled work flow application as well as live metrics for completed work. Meanwhile, your staff will have the time to focus on the business of client relationships.
Audit
Patra deploys a team of U.S. based auditors that continually monitors and validates the work being performed by India is maintained at high levels of quality. With over 1 million certs issues, tens of thousands of policies checked, and numerous other services performed, Patra has delivered unparalleled quality for its customers.
