Maintaining a positive customer experience is difficult. This is especially true given the unique challenges associated with managing contact centers within the insurance industry. Issues related to staffing, technology, and turnover can each have a significant impact on your revenue, margins and customer experience. Patra supports many aspects of the customer experience and provides you with highly trained and experienced insurance staff who deliver trackable performance metrics and reporting.
Our knowledge of direct to consumer marketing coupled with our insurance expertise allows us to support any of your products, divisions or services. With a proven track record handling over 2 million customer contacts each year exclusively within the insurance industry, Patra deploys omni-channel white labeled communication tools while working within your organization’s systems. Whether inbound or outbound, Patra supports your customer contact centers to deliver your outstanding brand experience. Your journey into the future of insurance starts now.
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Video: Patra Direct Contact Center
Maintaining a positive customer experience is difficult — however, with a proven track record handling over two million customer contacts per year, Patra supports your customer contact centers with Patra Direct to deliver your outstanding brand experience.