Patra Select Spotlight with Breanna Lobdell

My name is Brianna Lobdell. I’m the director of Patra Select. Patra Select is a customer service offering to various agents across the United States. And so we partner with your local agents, some national brokers, and we provide the customer service.

We’re a select book of business or set of accounts that they’ve carved out for us to handle. It is different in that we are an all inclusive service offering. So when someone partners with Patra Select, we are taking all of those service items from them. So it is beginning to end, we’re handling all the customer service and renewals and anything inside that book.

One of those is staffing. We can provide staffing solutions. So we have the licensed account managers that we hire that handle the book, and it allows agencies to move their teams internally how they want to better utilize them. So they can start handling bigger accounts, maybe those accounts accounts that bring in more revenue for them.

So it just gives them some flexibility in how they utilize their internal teams.

We also can help bring them margin on that small book of business that doesn’t otherwise generate, much of a margin. Our focus is retention, so we also help them retain the accounts in that space where they might otherwise not have good retention.

One of our current customers we have, we started very small with them in a local region and over the years we have grown with them substantially.

And we have now become one of their three solutions in handling their select business. And they’ve grown to a very good partner of ours, the national. And over the years, we’ve done this by continuing to grow with them as they identify accounts for us, but also by them increasing their threshold. So we are becoming a bigger presence in their small business space and really becoming that solution for them. I would say one of the first benefits that an agency will feel when they partner with Patra Select is that capacity for their internal team. They can retain all of their current staffing, all of their agents, and we come in as an extension of their internal team, and they’re able to immediately feel that that relief and that capacity.