Atlas General & Patra partner
Atlas uses Patra OnDemand to drive growth without increasing expenses.
“Early on, Atlas identified the potential for both over-staffing and under-staffing as key concerns, given the cyclical nature of their business.”
About Atlas General Insurance Services
The challenge
Proper staffing was needed to keep up with high-volume processing. Atlas’s prior outsourcing provider produced inconsistent work, pulling account teams into quality control instead of customer-facing growth.
The solution
Patra OnDemand rolled out around-the-clock processing for high-volume transactions, cutting turnaround times while holding Atlas’s service standards. Over four years, Atlas expanded Patra’s scope to submission entry, renewal prep, risk evaluation, policy delivery, loss runs, and mail-in audits.
The results
Hourly utilization of Patra rose nearly 55% while average task time fell 33%. Outsourced-activity expenses dropped roughly 55%, contributing to $2.2M in aggregate savings that Atlas reinvested into growth. The Patra team maintains a 99%+ accuracy rate across all assigned tasks.