Every stage of the benefits renewal cycle covered, so open enrollment stops taking your team away from clients
Patra’s employee benefits (EB) services cover the full renewal cycle for agencies and brokers: pre-renewal, renewal, post-renewal, and ongoing client management. We orchestrate insurance operations through an agentic AI platform with EB professionals in the loop, working as an extension of your staff, inside your agency management, commission, and benefits administration systems.
The benefits calendar concentrates the work, and the concentration lands on the same team that services the clients
Ramping up, in the thick of it, or wrapping up, benefits teams get inundated with high-volume processing that limits capacity to service customers.
Taxing manual processes consume the staff capacity that would otherwise go to higher revenue-generating tasks.
Pre-renewal, renewal, post-renewal, and ongoing benefits management each peak at a different point in the year, and every peak lands on the same fixed team.
We take peak volume off your benefits team across all four phases of the cycle
Our EB processing experts integrate securely with your own systems and work as an extension of your staff, pairing trained processing executives with proprietary AI, machine learning, and human in the loop expertise.
We take on the manual processes that consume staff capacity, analyzing and interpreting complex data and paperwork, including proposals, rather than only keying it.
We work in many of the prominent benefit administration platforms: entering data, preparing employee portals for open enrollment, and managing adds, changes, and applications.
Commission posting, commission audits, dependent verifications, benefits administration, and billing and eligibility audits, plus billing reconciliation comparing carrier invoices against your system.
Monthly commission postings processed to your deadlines, uploaded or entered manually into your agency management or commission system.
New business and marketing services: census population, RFP preparation, online quoting, spreadsheeting, and carrier renewal extraction. Enrollment services: open enrollment, eligibility processing, BenAdmin builds and renewals, enrollment confirmations, and carrier integrations. Post-renewal services: ongoing eligibility, enrollment audits, AMS updates, claims experience reporting, and commission posting. Client management services: data entry, COBRA, compliance, commission posting, small group management, bordereau transfers, and document retrieval covering renewals, notices of cancellation, and late payment notices. Compliance services: annual legal notices, WRAP documents, ACA reporting, and COBRA.
We run the work, commit to the results, and carry E&O coverage on the work we deliver
Better outcomes. Less risk. The confidence to stand behind both.
Pre-renewal, renewal, post-renewal, and ongoing management are covered by the same team rather than sourced separately.
We operate inside your benefits administration, agency management, and commission systems rather than in a Patra environment you have to reach into.
Extensive experience across many of the prominent benefit administration platforms, including the builds and renewals performed inside them.
Our team is trained to analyze and interpret complex data and paperwork such as proposals.
Annual legal notices, WRAP documents, ACA reporting, and COBRA are handled by the same team as the processing.
We apply Six Sigma and business process consulting to identify process and service improvements across the policy lifecycle, during discovery, implementation, and active partnership.
Security and continuity
Patra maintains SOC 2 Type 2 compliance and ISO/IEC 27001:2022 certification, aligning data protection practices with global standards for security, availability, and confidentiality. Regular independent audits validate controls.
AES256 encryption for data at rest and in transit, encrypted GVPN connectivity, Active Directory authentication, and SIEM-based logging and alerting. Data loss prevention and single sign-on are enforced, administrative privileges are restricted, and USB storage is disabled.
We operate multiple processing centers in India and the Philippines under direct operational control, purpose-built for data protection and supporting load balancing during volume spikes or continuity events.
Audited business continuity and disaster recovery programs, including a Business Continuity Plan, Disaster Recovery Plan, and Security Incident Response Plan, support operational resilience through disruption.
What does open enrollment cost your benefits team in client time every year?
Let's talk about covering the peaks in your benefits calendar.