Turn small accounts from a margin drag into a managed, measurable profit center
Patra manages small accounts for insurance agencies, brokerages, COOs, and operations leaders who need to protect margins without sacrificing service quality. Dedicated US-licensed account managers own each book under your brand, supported by AI-enabled workflows and Patra’s global delivery infrastructure.
Small accounts don’t pay for themselves
When rate-driven commission growth fades, the true cost of the small-accounts book becomes harder to ignore.
Servicing a $900 account can cost nearly as much as servicing a $9,000 account, but returns only a fraction of the revenue.
Transactional work burns out licensed staff. Turnover creates months of lost productivity and constant management friction.
Senior account managers spend time on low-value accounts instead of growth, key relationships that drive revenue, and complex client needs.
We change the economics
The same small-accounts book that loses money inside your agency is designed to make money inside ours — guaranteed.
We work through your brand experience, telephone greetings, email domains, and agency systems.
We support small business books across Personal Lines, Commercial Lines, and Employee Benefits.
Your internal team can spend more time on key accounts, producer support, and relationship development.
You retain the Broker of Record, agency relationship, and strategic account decisions.
What sets us apart
Turn a book that creates drag into a measurable margin contributor.
Licensed talent, workflows, and technology refined over 15 years.
Dedicated, US-licensed account managers average 15+ years of industry experience and own each book.
Our experts use a purpose-built, agentic AI platform to make the economics work.
E&O accountability sits with Patra on assigned work.
Our customer’s success story
We managed $1.4M in revenue with over 5,500 personal lines policies for a retail brokerage.
−7% EBITDA on the small-accounts book.
Mid-teens EBITDA, and climbing toward 20%.
Alongside 90%+ average revenue retention, servicing 2–5X faster than a typical standard, and E&O included in all assigned work.
How it works
You identify the accounts to be serviced by Patra's licensed account managers.
We source and interview candidates aligned to your book and service needs.
We oversee all equipment setup, access preparation, and training.
Patra partners with you to implement best practices for all assigned processes.
We manage team performance and track KPIs to ensure service levels are met.
We provide regular performance reports and reviews to keep goals aligned over time.
More capacity for growth
Licensed account management capacity; renewals, endorsements, and servicing requests; client communications and account support; recruiting, training, HR, infrastructure, and security; and KPI tracking, performance reporting, and ongoing reviews.
The Broker of Record and account relationships; workflow direction and service priorities; and your brand experience and customer trust.
How to start
Separate Personal Lines, Commercial Lines, and/or Employee Benefits.
Review pricing and commission return, U.S. and international staffing requirements, system access results, and Patra Security approval.
Discuss the partnership model and mitigate any impact to people, culture, and operations before launch.
Your data, protected
SOC 2 Type 2 compliance and ISO/IEC 27001:2022 certification.
VPN with AES256 encryption and functionality limited to the Patra environment.
Single sign-on, data loss prevention, SIEM systems, and encrypted hard drives.
Geographically stable processing centers and audited recovery protocols.
Ready to change the economics of your small accounts?
Schedule a book analysis today.