A bound policy that does not match what was quoted is an E&O claim waiting to happen
Patra checks it against the source documents and on two service levels, carries the E&O.
Policy Checking AI compares a bound policy against the documents it should match — the prior policy, the ACORD application, the binder, the bind order, the proposal or the quote — and reports what does not line up. It runs on Patra’s own AI, machine learning and natural language processing. Four service levels are available, from automated review with no human involvement to full process management by Patra processing executives. It is for retail agencies and brokers checking commercial policies at volume.
Policy checking is the step most often compressed when volume rises, and the cost of compressing it arrives later
A coverage or limit that does not match the quote is cheaper to catch before the policy is bound than after a claim tests it.
A thorough check runs to more than 900 points per policy. Volume forces a choice between depth and turnaround.
An error in a bound policy is the agency's problem, and rework is the smaller half of the cost.
Patra’s AI extracts, analyzes and compares policy data, then reports discrepancies through a color-coded summary an account manager can scan
How much human review sits on top of that is the agency's choice.
The same AI automation through an interface your team drives. Extracts, compares and highlights discrepancies between policy versions.
AI review plus dedicated Patra processing executives who manage the process end to end, with final human oversight. Includes coverage for Patra E&O on every policy checked.
Tailored workflows, customized quality control and specialized reporting, with full process management and coverage for Patra E&O.
A checklist of more than 900 points covering policy header, coverage and limits, exposures, and form schedules.
Included on Full-Service and Custom, on every policy checked.
The same technology runs under four levels of oversight, so the agency decides where the judgment sits rather than accepting one arrangement.
The extraction and comparison technology is Patra's own. Patra holds two AI and technology patents.
Twelve commercial lines, representing roughly 85% of policy volume, are handled with AI-powered extraction. Custom extends to all commercial and personal lines.
Color-coded discrepancy reports delivered in-app, by email, or saved directly into the client system, in XLSX, CSV or PDF.
One agency’s first year
A large multi-location agency managing complex commercial accounts began in April 2025 with 50,000 policies. It evaluated the service levels and chose a mix of Self-Service and Full-Service, assigning each by account complexity and premium level rather than running one model across the book.
in time spent on policy checking workflows.
in annual policy checking expense.
time savings.
The agency extended policy checking across its entire book, including lower-premium accounts it had previously skipped, and moved the recovered staff time to client-facing work and new business development.
The agency projects expansion to 90,000 policies and an annual policy checking cost reduction of $500,000, with no additional headcount as the book grows.
Policy Checking AI at scale
What happens to a policy once it reaches Patra
The policy document is uploaded, in-app or through the intake method for the chosen service level. Output: a policy queued for checking.
The AI compares the bound policy against up to two source documents — the prior policy, ACORD application, binder, bind order, proposal or quote. Output: a matched pair ready for review.
The comparison runs against the 900-plus point checklist, including form detail comparison. Output: every discrepancy located and classified.
Findings are returned as a color-coded discrepancy report and summary. Output: a report an account manager can scan and act on.
Security and continuity
Patra maintains SOC 2 Type 2 compliance and ISO/IEC 27001:2022 certification, aligning data protection practices with global standards for security, availability, and confidentiality. Regular independent audits validate controls.
AES256 encryption for data at rest and in transit, encrypted GVPN connectivity, Active Directory authentication, and SIEM-based logging and alerting. Data loss prevention and single sign-on are enforced, administrative privileges are restricted, and USB storage is disabled.
We operate multiple processing centers in India and the Philippines under direct operational control, purpose-built for data protection and supporting load balancing during volume spikes or continuity events.
Audited business continuity and disaster recovery programs, including a Business Continuity Plan, Disaster Recovery Plan, and Security Incident Response Plan, support operational resilience through disruption.
How many bound policies went out last quarter without a full check against the quote?
Talk to Patra about which service level fits your volume.