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Transformative insurance technology

Whether you are a retail broker, wholesaler, MGA or Carrier, we have developed an operational excellence model focused on delivering optimal out for our clients across the insurance industry.

Our integrated team of global experts help our clients transform their operational value chain with real measurable results in improved ROI, enhanced service and quality, cost reductions, and risk mitigation.

This requires a consistent effort to continuously learn, evaluate, and identify areas for operational improvements and efficiency within all facets of our client service delivery model.

At Patra, we take a systematic approach to process improvement. Identifying process refinement as a critical step towards operational efficiency.

We implement lean based practices and leverage to fileable tools that evaluate all the unique variables and nuances within the insurance processing workflow using a lift and load method.

We lift our client’s processing workflows and load them into Patra’s operational improvement cycle applying six Sigma methodologies we compare and analyze each step within our client’s workflow to diagnose waste, variability, and inefficient see. We then redesigned the workflow to implement best practices and deliver outputs that optimize our client’s operational value chain.

Operational Excellence: Improvement & efficiency

Whether you are a retail broker, wholesaler, MGA or Carrier, we have developed an operational excellence model for our clients across the industry.

Our integrated team of global experts help our clients transform their operational value chain with real measurable results in improved ROI, enhanced service and quality, cost reductions, and risk mitigation.

Find Out More
Vice President of Specialty Service Architecture JP Wiley, Vice President of Specialty Service Architecture JP Wiley

Meet our featured expert

JP Wiley
Vice President of Specialty Service Architecture

JP Wiley is a technology executive with over 20 years of experience leading growth and transformation in specialty insurance markets. Wiley’s process engineering, IT strategy, and operations expertise have frequently served as catalysts to spur revenue growth and enhance policy holder experiences. Today, he helps specialty insurers use Patra’s patent-pending Artificial Intelligence solution to optimize policy checking operations. Prior to Patra, Wiley led back-office business improvements at Selective Insurance, Nautilus Insurance Group, CSAA Insurance Group, and American Express.

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About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.