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One of the biggest differentiators between Patra and its competitors is knowledge in the industry.

Through our business model, we take a very proactive approach to staying ahead of emerging insights that directly impact the behaviors of retail and specialty markets. And we do this through several ways, exhibiting, sponsoring, and attending industry events.

This allows us to connect with other insurance market leaders and organizations to better understand where the industry gaps are.

Customer data analysis, we analyze and aggregate customer data to identify behavioral trends and key performance indicators across markets.

Insurance training and licensing This is critical to staying ahead of new insurance industry compliance and regulations and how they will directly impact the markets we serve and the solutions we bring to the market.

And then we apply all this knowledge into our internal innovation lab where we have dedicated teams of insurance and technology experts and resources to research, test, and deploy superior tech enabled service offerings for our clients.

So when we say we are industry experts, we share that with the highest level of integrity. It’s an extremely important part of who we are and how we can truly service our clients.

Operational Excellence: Industry knowledge

Through our business model, we take a very proactive approach to staying ahead of emerging insights that directly impact the behaviors of all markets.

We take a very proactive approach to staying ahead of emerging insights that directly impact the behaviors of retail and specialty markets. And we do this through several ways, exhibiting, sponsoring, and attending industry events.

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Vice President of Specialty Service Architecture JP Wiley, Vice President of Specialty Service Architecture JP Wiley

Meet our featured expert

JP Wiley
Vice President of Specialty Service Architecture

JP Wiley is a technology executive with over 20 years of experience leading growth and transformation in specialty insurance markets. Wiley’s process engineering, IT strategy, and operations expertise have frequently served as catalysts to spur revenue growth and enhance policy holder experiences. Today, he helps specialty insurers use Patra’s patent-pending Artificial Intelligence solution to optimize policy checking operations. Prior to Patra, Wiley led back-office business improvements at Selective Insurance, Nautilus Insurance Group, CSAA Insurance Group, and American Express.

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About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.