Increase capacity for your underwriting teams

Fully integrated insurance outsourcing for new business, policy servicing, renewal processing, claims, compliance and accounting services.

Experience growth and innovation

Innovative technology and high-performance teams to execute complex carrier workflows.

With the technology, personnel, and insurance expertise, Patra is uniquely capable to execute complex, customer-facing workflows, while delivering exception customer experiences. As insureds demand more, carriers must remain agile in responding to new technology distribution channels. Traditional processing and contact center models can be inefficient and slow to change. Patra’s model focuses on providing a scalable, experienced team that empowers your organization to test new service models, explore new technologies and implement change rapidly.

Solutions for the entire policy life cycle

Effortless transacting at every phase, from acquiring the policy and managing customer service, to providing first notice of loss and renewal support.

Insurance Processing

Patra’s insurance processing solution, Patra OnDemand, helps clients address specific workload needs to improve efficiency, increase productivity and grow top-line revenue. From the simplest of tasks to requiring higher degrees of complexity, Patra provides seamless and timely work item turnaround.

Small Accounts Management

Patra’s managed service model, Patra Select, is a flexible, powerful tool to manage or grow small accounts, whether commercial, personal, or employee benefits.

Contact Center

Patra’s contact center solution, Patra Direct, provides omni-channel support and a high-performing team to deliver exceptional customer experience under your brand, through voice, chat, text, email and white mail.

Virtual Staffing

Patra’s virtual staffing solution, Patra Assist, provides dedicated remote staff member(s) as an extension of your team to perform assistant-type services and operate within your brand, hours, systems, communications platforms, and workflows.

Print, Mail, and Virtual Mail

Patra’s full-service document fulfillment solution, Patra Document, manages millions of insurance documents each year, providing state-of-the-art print facilities, print, mail, and virtual mail outsourcing.

Coworkers enjoying a moment

Recruiting for long term talent

Quality customer service requires a high performing team, Patra takes an innovative approach to attracting, hiring, and retaining talent in a competitive employer market.

engineer working digital graphics overlay

Unmatched flexibility

Patra’s software provides automation for frictionless communication between broker and carrier systems, from first contact to supporting payment.

Colleagues workshopping a task

Modern efficient outsourcing

Patra’s service architects create scalable contact center solutions that can adapt to your specific needs.

Explore related content

Woman smiling wearing a headset while working on a computer

Services Contact Center

Patra Direct is the ultimate contact center insurance outsourcing solution.

Colleagues reviewing freshly printed documents

Services Print and Virtual Mail

A better way to scale fluctuating demands of low to high volume workflows.

Couple reviewing insurance health forms

Services Insurance Processing

Accelerate your insurance processing with an outsourcing partner who truly knows your business.

Contact Patra today!

Contact Patra today!

Let's talk about what Patra’s technology driven services can do for your business productivity and customer experience.