Your security is our priority

Applying industry-leading best practices and policies for insurance outsourcing data protection and security, integrity, and confidentiality of our customer data.

Introducing Patra Shield

Safeguarding your valuable data and intellectual property.

At Patra, data protection and security is our top priority. We safeguard your valuable data and intellectual property through continuous data health monitoring, detecting unusual activities, and proactive prevention of security incidents.

Rest assured, we undergo regular independent verification to comply with strict global data protection standards, ensuring your utmost privacy and compliance. Patra Shield is our commitment to security and data protection.

 

Patra maintains SOC2 Compliance to ensure the safety and privacy of our customers’ data. Our SOC2 relates to the trust service principles of security, availability, and confidentiality as a framework for safeguarding data.

Patra maintains a global network of multiple processing centers in India and the Philippines, with geographically distributed facilities across both countries. These processing centers are under direct control of Patra, enabling us to load-balance processing volume to meet service level agreements when situations such as the following occur:

  • Business volume increase
  • Invoking business continuity due to a location incident
  • Customer desire to globally distribute their processing volume
  • All Centers for Processing Excellence are located in geopolitically stable and democratic countries that protect data

We have a long history of standing behind our work. We collaborate with our clients to resolve issues and include market-leading errors and omission (E&O) liability assumption in our agreements for the work that Patra process executives manage. And, in certain instances, indemnify you in the event that your customer is harmed as a result of our service.

Patra maintains a comprehensive and audited Business Continuity and Disaster Recovery Plan that covers:

  • Acceptable Use Policy
  • Business Continuity Plan
  • Disaster Recovery Plan
  • Security Incident Response Plan
  • Information Security Policy
  • Data Privacy Policy
  • Physical Security Policy
  • System Maintenance Policy

Network and System Security

Standards in place to protect our client data

Sophos and Crowdstrike Falcon Security

VPN Client Connectivity to Patra Facilities with AES256 Encryption

Functionality Limited to Patra Environment Only

Active Directory Authentication and Policies Enforced

Splashtop Cloud Administrative Access, Logging, and Alerting

No Administrator Rights, USB Storage and Print Disabled

Single Sign-On, Data Loss Prevention, and SIEM Systems Utilized

Encrypted Hard Drives AES256


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