Your security is our priority

Patra maintains SOC 2 Type 2 compliance and ISO/IEC 27001:2022 certification to ensure the safety and privacy of our clients’ data. Our compliance certifications relate to the principles of security, availability, and confidentiality as the framework for safeguarding data.

Patra maintains a global network of multiple processing centers in India and the Philippines, with geographically distributed facilities across both countries. These processing centers are under direct control of Patra, enabling us to load-balance processing volume to meet service level agreements when situations such as the following occur:

• Business volume increase
• Invoking business continuity due to a location incident
• Customer desire to globally distribute their processing volume
• All Centers for Processing Excellence are located in geopolitically stable and democratic countries that protect data

We have a long history of standing behind our work. We collaborate with our clients to resolve issues and include market-leading errors and omission (E&O) liability assumption in our agreements for the work that Patra process executives manage. And, in certain instances, indemnify you in the event that your customer is harmed as a result of our service.

Patra maintains a comprehensive and audited Business Continuity and Disaster Recovery Plan that covers:

• Acceptable Use Policy
• Business Continuity Plan
• Disaster Recovery Plan
• Security Incident Response Plan
• Information Security Policy
• Data Privacy Policy
• Physical Security Policy
• System Maintenance Policy