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A Message From the CEO, Pratap Sarker
Reshaping the industry

Hello, I’m Pratap Sarker, CEO at Patra.

Patra is uniquely positioned to shape the future of insurance operations.

What inspired me to join Patra is the opportunity to lead change in an industry that’s frankly at a crossroads. For far too long, process solutions for our industry have been underpinned by labor arbitrage services with limited use of technology.

At Patra, over the past two and a half years, we’ve essentially taken a combination of our deep domain expertise, our global footprint, and created a technology stack that’s underpinned by GenAI and agentic AI. This isn’t just about incremental change. It’s about creating a whole new category in our industry, something that we are really inspired and motivated by.

Our AI products, like Policy Checking AI, Quote Compare AI, and Policy Data Extract, are already driving measurable improvements in speed, accuracy, and cost efficiency.

These solutions are not just designed to automate, but to augment decision making and create better outcomes for retail brokers, wholesalers, MGAs, as well as carriers. And this is only the beginning in terms of our product and service transformation roadmap. We are working on solutions around certificate processing, loss runs, and we’ll be expanding some of our current offerings in the employee benefits space as well. You will see all these offerings emerge over the next twelve to eighteen months.

As the insurance industry undergoes a digital transformation, Patra is positioning itself as the partner of choice for those who want more than just process support. These are clients who are looking for intelligence, insight, as well as scale in their operations.

We are essentially blending advanced AI, process expertise, and our global talent to deliver results that clients can largely reflect in their own growth and profitability.

For our clients, this means better efficiency, higher value, and higher accuracy across their entire operations.

For our employees, this can be a more exciting opportunity in terms of directly working with cutting edge technologies, enhancing their skills, and creating more value for our clients. And lastly, for our stakeholders, it essentially means a company that is building sustainable, differentiated value.

At Patra, we are not just keeping pace with change — we are leading it.

Shaping the Industry with Insurance Technology Solutions

Discover how Patra leads insurance transformation with GenAI and Agentic AI.

Patra is leading a bold transformation in the insurance sector, driven by a commitment to innovation and operational excellence. Under the leadership of CEO Pratap Sarker, the company has embraced a future-forward approach that replaces outdated labor arbitrage models with intelligent automation powered by GenAI and Agentic AI.

This shift is not incremental — it’s foundational. Patra’s technology stack is built to deliver real-time improvements in speed, accuracy, and cost efficiency. Tools like Policy Checking AI, Quote Compare AI, and Policy Data Extract AI are already making a measurable impact for retail brokers, wholesalers, MGAs, and carriers. These solutions go beyond automation; they augment decision-making and improve outcomes across the board, especially in areas like insurance policy checking where accuracy is critical.

Patra’s roadmap includes expanding its offerings in certificate processing and employee benefits, with new solutions expected to roll out over the next 12 to 18 months. As the insurance industry undergoes digital transformation, Patra is positioning itself as the partner of choice for organizations seeking more than just process support. Their insurance technology solutions blend advanced AI, deep domain expertise, and global talent to deliver scalable, intelligent results — including innovations in insurance quote comparison and automated data extraction.

For employees, Patra’s transformation offers exciting opportunities to work directly with cutting-edge technologies, build new skills, and contribute to meaningful innovation. For stakeholders, it signals a company that is building differentiated, sustainable value.

Patra’s commitment to leading change is clear: they are not just adapting to the future of insurance — they are actively shaping it.

Key highlights from Patra’s insurance innovation strategy:

AI-powered insurance tools

Patra’s Policy Checking AI and Quote Compare AI improve speed, accuracy, and cost efficiency across operations.

Beyond labor arbitrage

Patra shifts from manual processes to intelligent automation, redefining insurance workflows.

Scalable solutions for growth

With GenAI and Agentic AI, Patra helps clients scale operations while enhancing decision-making.

Empowering employees with tech

Patra’s transformation offers employees hands-on experience with advanced technologies.
Find Out More
Professional Picture of Pratap Sarker, Chief Executive Officer

Meet our featured expert

Pratap Sarker
Chief Executive Officer

Pratap Sarker is a seasoned technology and services executive with over 30 years of experience leading transformational growth across the insurance, healthcare, and financial services industries. Known for his results-driven leadership and deep cross-industry and cross-functional expertise, Pratap has held executive roles at Accenture, Infosys, IBM, Conduent, and most recently, Greenway Health—where he served as CEO and led a multi-year modernization and AI-led transformation initiative.

Pratap Sarker, CEO of Patra, outlines the company’s strategic shift from traditional labor-based insurance services to intelligent, AI-driven solutions. Patra leverages GenAI and Agentic AI to deliver enhanced speed, accuracy, and cost efficiency. With a focus on certificate processing and employee benefits, Patra aims to be the go-to partner for clients seeking operational intelligence and scalability. This transformation benefits clients, employees, and stakeholders alike — driving growth, innovation, and sustainable value across the insurance industry.

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About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.