Patra Web Privacy Policy

This policy applies to information we collect:

• On our Website or through our Services
• In email, text, and other electronic messages between you and our Website

This Policy does not apply to information collected by:

• Us offline or any other means, including any other Website operated by Company that does not link to this Policy, or any third-party, unless you expressly provided consent for the third-party to share your information with Patra; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
• Personal data that we process on behalf of our business customers as a service provider or processor, unless this Privacy Policy is explicitly referenced.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you should not use our Website and by using and/or accessing our Website and/or using the Services or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

• “Patra”, “Company,” “we”, “us” and/or “our” refers to Patra Corporation, unless specified otherwise.
• “Privacy Policy” or “Policy” refers to this Privacy Policy.
• “Patra”, “Company,” “we”, “us” and/or “our” refers to Patra Corporation, unless specified otherwise.
• “Services” refers to (i) our Software as a Service professional service made available via our Website and (ii) any services we provide to you or our customers under a master services agreement;
• Websites means Patracorp.com and any other domains owned by Company that refer to this Policy, including the domain that hosts the Services.
• “You” and “your” refers to the individual to whom personal data covered by this Policy relates.

Our Website and Services are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website or through our Services. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features or through our Services. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at:
compliance@patracorp.com
415-884-8008
Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their Personal Information. Please see Your State Privacy Rights for more information.

We collect several types of information from and about users of our Website and our Services, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Information”);
• That is about you but individually does not identify you;
• About your internet connection, the equipment you use to access our Website or our Services, and usage details; and/or
• About your login credentials, billing details and subscription data

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
• From third parties, for example, our business partners.

The information we collect on or through our Website or our Services may include:

• Information that you provide by filling in forms on our Website or through our Services. This includes information provided at the time of registering to use our Website, subscribing to our Service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or Services.
  Records and copies of your correspondence (including email addresses), if you contact us.
• You also may provide information to be published or displayed (hereinafter, “Posted”) on public areas of the Website, or transmitted to other users of the Website or Services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

As you navigate through and interact with our Website or Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website or Services platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or through our Services.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information. The collection of Personal Information helps us to improve our Website and Services including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website or Services according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website or the Services.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies).
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

Trackers.
We use certain trackers (i.e. Google Analytics 4, Hubspot, LinkedIn and Mouseflow) to collect an array of user information such as device information, browser information, geo-locations and user interactions on our Website.

Storage Values.
We set certain local and session storage values from your interaction with the Website in order to improve your experience with our Website or Services.

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Website or the Services and their contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or our customers, including Service improvement, billing and collection.
• To notify you about changes to our Website or the Services or any other products or services we offer or provide through it.
• To allow you to participate in interactive features on our Website or Services.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact marketing@patracorp.com. For more information, see Choices About How We Use and Disclose Your Information.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose Personal Information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third-parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Patra Corporation’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Patra Corporation about our Website or Services users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• For any other purpose with your consent.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Patra Corporation, our customers, or others.

The categories of Personal Information we may disclose include:

• Identifiers.
• California Customer Records Personal Information categories.
• Protected classification characteristics under state or federal law.
• Commercial Information.
• Internet or other similar network activity.
• Geolocation data.
• Professional or employment-related information.

Choices about how we use and disclose your information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Location Data Choices. You can choose whether or not to allow the Website or Services to collect and use real-time information about your device’s location through the device’s primary settings. If you block the use of location information, some Website or Services features may become inaccessible or not function properly.

We do not control third-parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s Website.

Residents of certain states may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

We retain Personal Information

• As long as necessary to provide Services and fulfill contractual obligations,
• For legal, accounting and compliance purposes
• You may request deletion of your data, subject to legal limitations in accordance with Accessing and Correcting Your Information and Your State Privacy Laws.

You can review and change your Personal Information by logging into the Website and visiting your account profile page.

You may also send us an email at compliance@patracorp.com to request access to, correct, or delete any Personal Information that you have provided to us. For certain of our Services, we may not be able to delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their Personal Information.
• Access and delete certain Personal Information.
• Correct inaccuracies in their Personal Information, taking into account the information’s nature processing purpose.
• Data portability.

Opt-out of personal data processing for:

• targeted advertising (excluding Iowa);
• sales; or
• profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please use the official state online request form located here, or emailing us at compliance@patracorp.com. We may require verification of your identity before processing your request. To appeal a decision regarding a consumer rights request, fill out the online appeal form within 30 days after the decision was rendered.

See California Consumer Privacy Rights for privacy rights and choices for California consumers under the CCPA.

Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: marketing@patracorp.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

The California Consumer Privacy Act (CCPA) provides consumer (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to specific information and data portability rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion request rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide the service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising access, data portability, and deletion requests

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• 1-855-200-0454
• Completing this form
• compliance@patracorp.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. When designating an authorized agent, you must i) submit a written permission with the request to know or delete and ii) directly verify your identity with the business. This does not apply if the authorized access is acting under a power of attorney.

You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response timing and format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website or Services like message boards. The information you share in public areas may be viewed by any user of the Website or Services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website or through the Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or the Services.

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

• compliance@patracorp.com
• or via our phone number:
  415-884-8008