Maximize your potential
At Patra, operational excellence is a core value integrated into every aspect of our service delivery model, demonstrating our dedication to customer satisfaction and operational efficiency.
Our goal is clear: to be the leading technology-enabled insurance outsourcing partner by providing top-notch insurance solutions and maintaining high-quality standards, while helping our customers achieve sustainable and profitable growth.
Training and Development
Our processing teams engage in comprehensive training to efficiently, consistently, and accurately process critical insurance functions. The training begins with covering various insurance processes, systems, and regulatory compliance requirements, followed by extensive training on client processing workflows.
Quality Control & Auditing
We recognize the intricacies of each insurance process and implement customized control measures and thorough auditing to ensure that every workflow is completed with the utmost quality.
We utilize scorecards and CAPA methodology for root cause analysis, working collaboratively with our teams and clients to implement preventative measures against mistakes and E&O exposure.
We use data-driven insights to identify and report areas for process and performance improvements. We align our data intelligence with our clients’ needs, providing KPI reports, processing trends, production volumes, and more to assist them in making strategic business decisions.