EL DORADO HILLS, CA, OCTOBER 17, 2024 – Patra, a leading provider of technology-enabled insurance outsourcing and software services, announced the appointment of Eliah Kahn as Managing Director Advisory Services, reporting to the CEO, John Simpson. He comes to Patra with more than three decades of consulting and operations leadership experience with private and Fortune 500 Financial Service providers. In this newly formed role, Mr. Kahn will manage Patra’s Capabilities Consulting Practice for new and existing clients to help evaluate their operating models, identify opportunities to drive efficiency through accelerated transformation and realize margin enhancements. He will also be responsible for helping Patra create new opportunities supporting their accelerated growth.
Eliah Kahn is a senior executive with over 30 years of experience leading insurance, financial services, and consulting practices. Most recently, Mr. Kahn was Chief Experience Officer at Brightway Insurance, where he led Brightway’s service delivery organization while helping them transform to an evolving digitally led experience supporting their producers in a complex franchise insurance distribution model.
Prior to Brightway, he was a Managing Director and Partner at Accenture PLC, leading their global P&C Personal and Commercial operations for top insurance carriers, helping them transform their front and back-office capabilities through advanced automation, always leading with speed to efficiency and best in class service delivery. Before joining Accenture, Mr. Kahn led Allianz’s Worldwide Partners Global Competency Centers, which supported Comprehensive Medical, Life, Travel Insurance, Roadside Assistance, and Specialty programs. Other significant leadership roles, included; Prudential Insurance, Cigna Small Commercial, Mercer Benefits outsourcing, and Teleperformance, each presented key challenges to start from scratch or consolidate large operating models for those respective entities. In all cases, these roles led to operational outcomes focused on increased distribution capacity and quality of delivery while driving accelerated efficiencies across a number of challenging operating model structures.
“The Patra management team and board welcome Eliah to the leadership team and look forward to working closely with him as we strengthen and expand our mission and purpose, driven by serving the interests of our insurance clients. We have significant opportunities for growth ahead, including how technology, AI, and the client experience can drive our client’s profitability and operational excellence. Eliah is an exceptional leader who is aligned with Patra’s mission-driven culture, making him an ideal part of our team. Patra has an important future, and we believe he is the best person for the job,” said John Simpson, founder and CEO of Patra.
“Eliah is a proven service delivery operations leader with a distinguished track record of innovation, talent development, and a deep knowledge of insurance services. He will continue a values-based cultural leadership approach with a hyper-focus on providing Patra’s clients with improved operational efficiencies.”
“I am thrilled to join and help lead Patra forward at this important time for the company and our industry,” said Kahn. “Having spent a significant portion of my career in insurance and service operations, it’s a privilege to contribute in this leadership capacity surrounded by industry experts. I have tremendous regard for Patra’s almost two decades of insurance services and next-generation technologies that have created the industry’s first AI-based policy checking software. I believe Patra has significant potential to continue reshaping the future of insurance through technology while providing strategic and operationally efficient means to drive growth for its clients. I look forward to working with the incredibly talented global Patra team helping accelerate innovation and creating meaningful value for our clients.”
About Patra
Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.
