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Maintaining a positive customer experience is difficult. This is especially true given the unique challenges associated with managing contact centers within the insurance industry. Issues related to staffing, technology, and turnover can each have a significant impact on your revenue, margins and customer experience. Patra supports many aspects of the customer experience and provides you with highly-trained and experienced insurance staff who deliver trackable performance metrics and reporting.

Our knowledge of direct to consumer marketing coupled with our insurance expertise allows us to support any of your products, divisions or services. With a proven track record handling over 2 million customer contacts each year exclusively within the insurance industry, Patra Direct deploys omni-channel, white-labeled communication tools while working within your organization’s systems. Whether inbound or outbound, Patra supports your customer contact centers to deliver an outstanding brand experience. Your journey into the future of insurance starts now.

 

Patra Service Explainer: Contact Center

Patra supports your customer contact centers with Patra Direct to deliver your outstanding brand experience.

Maintaining a positive customer experience is difficult. However, Patra has a proven track record handling over two million customer contacts per year.

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Related resources

Woman smiling wearing a headset while working on a computer

Contact Center

Patra Direct is the ultimate contact center insurance outsourcing solution.

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Meeting between colleagues discussing business

Increase capacity for your underwriting teams

Direct writer carrier services to support policy acquisition and premium generation

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Meeting to review data

Services

Insurance services driving profitability for your business

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Team Leader and Staff Meeting

Who we serve

Leverage technology-enabled insurance outsourcing solutions that support your entire operational ecosystem.

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About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.