Patra service explainer, contact center
Maintaining a positive customer experience is difficult. This is especially true given the unique challenges associated with managing contact centers within the insurance industry. Issues related to staffing, technology, and turnover can each have a significant impact on your revenue, margins and customer experience. Patra supports many aspects of the customer experience and provides you with highly-trained and experienced insurance staff who deliver trackable performance metrics and reporting.
Our knowledge of direct to consumer marketing coupled with our insurance expertise allows us to support any of your products, divisions or services. With a proven track record handling over 2 million customer contacts each year exclusively within the insurance industry, Patra Direct deploys omni-channel, white-labeled communication tools while working within your organization’s systems. Whether inbound or outbound, Patra supports your customer contact centers to deliver an outstanding brand experience. Your journey into the future of insurance starts now.
Maintaining a positive customer experience is difficult. However, Patra has a proven track record handling over two million customer contacts per year.
About Patra
Patra is a leading provider of technology-enabled outsourcing services and software solutions to the insurance industry. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies/brokerages, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.
