How Agencies Drive Innovation

January 24 2012

In 2005, outsourcing meant only one thing to insurance agencies – augmenting staff with onshore or overseas personnel. In the years since, outsourcing options have evolved to serve a much broader range of agency needs, from scalability and cost to addressing entire business functions that were previously unprofitable.

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Doing What Matters, Part 2

January 17 2012

Last Thursday, I faced a dilemma: I wanted to build a bookcase after work. Unfortunately, when I left that morning, I realized that there wasn’t any dog food in the house, so I’d have to stop at the pet store after work and wouldn’t have time to build the bookcase.

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Doing What Matters

January 10 2012

Our industry is changing faster than ever. Regulation and legislation shift constantly. Clients and carriers ask agents to do more with less. Increased competition puts a premium on not just client acquisition, but on retention. The pace of acquisitions and mergers places pressure on agencies of all types, especially those…

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Why a Race Car?

January 01 2012

What is The RedLine? Simply enough, it is Patra’s new blog focused on sharing insights, thoughts and management anecdotes that might help an agency get the most out of their back office through outsourcing and managed services. We’ve named it The RedLine to reference that point at which an engine is working…

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