Boost productivity and scale support for your Contact Center

My name is Jeanine Weber, and I am the director of Patra Direct and Assist.

So we partner with our clients to provide contact center work for them as an extension to their company. We are either a standalone, like we handle all of their contact center work, or we partner with them to provide additional support.

What we do is we have licensed agents, and those licensed agents sell policies to our clients’ customers. It’s all property and casualty insurance, so they provide additional support there for selling policies and making sure that they can contribute to the client’s growth.

The pain points are usually they [organizations] don’t have enough people to answer the phone calls. We come in and we provide that support: We’re able to answer the phone calls, let them [clients] potentially meet or exceed their service level expectations where before they’re abandoning too many calls, or they’re not able to answer the calls quick enough.

So one specific customer we had, they came to us and they wanted us to set up their call center. So we worked with them with all of our best practices on how many people needed to be staffed, what resources they need, what phone system they needed. They were a startup company and we came in and we were able to consult with them and work with their leadership to set up a call center, that handled business for them.

Let us do the work. Let us hire the people. Let us put the people in place. Let us manage your teams so you can concentrate on the bigger things like making sure that your business runs smoothly.