John Simpson founded Patra in 2005 and has grown the company to more than 3,500 employees worldwide. Simpson is an entrepreneur and innovator with more than 20 years of experience leading technology-focused companies. He sat down—virtually—with Council president & CEO Ken Crerar to discuss Patra’s efforts in making internal systems to support the complicated needs of a service organization more efficient, and the two-way benefits of putting family first.
Q: It’s been quite a year, John. Give us an update. How has COVID affected your business? Your global workforce?
A: Well, as you know, in the U.S. we were already a remote workforce. We have about 400 employees in 41 states working remotely with our Patra Select business. So there was no interruption to that. In fact, those employees were a huge help to us when our offices in India were shut down temporarily supporting our Patra OnDemand services while we eventually, in just a few months, were able to transition the entire global operations to be remote. We were starting to move people to a remote workforce there but it hit faster than we thought.