Unlock the Advantages of Insurance Outsourcing

Access top talent, optimize costs, and elevate client experiences

Over the years, outsourcing has emerged as a popular business strategy, aimed at reducing costs and boosting efficiency. In the insurance industry, outsourcing services offer numerous advantages, especially in addressing talent shortages and redirecting talent focus. This shift allows resources to be more revenue-driven rather than being tied up with managing repetitive, back-office tasks. Today, we will explore the benefits of insurance process outsourcing services and how they can help businesses access more talent while optimizing costs.

Insurance process outsourcing services offer a significant advantage: access to a vast talent pool. By outsourcing operations, workflows, and tasks, insurance companies can tap into skilled professionals who may be available elsewhere, regardless of geographic limitations. The COVID-19 pandemic taught a valuable lesson, as remote work became the norm, and some staff chose to leave the industry altogether. By partnering with an insurance outsourcing provider, organizations can leverage their extensive talent pool and gain access to specialized skills and knowledge that would otherwise require in-house resources. For instance, insurance companies can benefit from round-the-clock support from operation professionals who are well-versed in your AMS/DMS and SOPs, offering fresh techniques and innovative approaches to achieving corporate goals.

Outsourcing offers another advantage: cost optimization. By redirecting internal resources towards the most profitable growth strategies, firms can achieve greater agility and flexibility to adapt to changing workloads. This, in turn, reduces business costs and frees up more budget for key areas such as marketing, client engagement, and overall business expansion. This enables firms to expand their book of business and introduce new products ahead of renewal time. Insurance companies that effectively manage the balance between outsourcing insurance process operations and client growth initiatives can attain unparalleled levels of employee productivity and pro forma EBITDA. This achievement can propel them to a level of success that surpasses their competitors, providing a distinct advantage in serving their insured clients.

Insurance process outsourcing is undergoing a transformation, shifting from a mere vendor or service provider to a strategic partnership. As insurance organizations strive to maintain profitability, maximize employee revenue, and expand their business and average book size, they recognize the value of collaborating with strategic partners offering high-quality talent. By closely aligning with established and technologically advanced insurance process outsourcing partners, these organizations can secure top-notch talent across various facets of the insurance industry. While outsourcing requires an investment and a learning curve, embracing this approach can unlock innovative solutions that fuel long-term growth and success.

About Patra

Patra is a leading provider of technology-enabled outsourcing services and software solutions to the insurance industry. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies/brokerages, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.

William Wagner, VP of Marketing

About The Author ...

William Wagner
Vice President, Marketing

William Wagner is responsible for Patra's Global Marketing and Inside Sales organization. With over twenty years of marketing and product management, William ensures that Patra's services, technology innovation, and brand are closely aligned with Patra's prospects and customers' needs to bring forth transformative change in how insurance solution are delivered, supported and managed.