Operational Excellence: Advisory consulting

As the insurance industry continues towards digital and automated service experiences, organizations have to rethink their operational models.

Operational excellence, advisory consulting

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As the insurance industry continues to accelerate towards digital and automated service experiences, insurance organizations are having to rapidly rethink their operational models to stay competitive.

The challenge for many is the lack of resources and capacity to analyze operational gaps. And then having to take it to another step further and identify an effective long term solutions.

We’ve applied our experience and expertise in helping insurance organizations tackle this very dilemma.

As a strategic advisor, we help insurance organizations identify operational gaps, optimize existing workflows, and integrate new technologies to boost business process performance.

Whether we’re working with you at the discovery or implementation phase or an active partnership, our advisory model is integrated throughout the merger journey to consistently focus on helping insurance organizations with.

Growth strategy, evaluate operational infrastructure and implement actionable strategies for improved ROI.

Scalability and capacity, identify the right technological solutions to increase operational capacity and improve customer experience.

Processing workflow design, analyze existing workflows to identify process gaps, and create an implementation ready design for optimal efficiency.

As a strategic advisor, we help insurance organizations identify operational gaps, optimize existing workflows, and integrate new technologies to boost business process performance.

 

Vice President of Specialty Service Architecture JP Wiley, Vice President of Specialty Service Architecture JP Wiley

Meet our featured expert

JP Wiley
Vice President of Specialty Service Architecture

JP Wiley is a technology executive with over 20 years of experience leading growth and transformation in specialty insurance markets. Wiley’s process engineering, IT strategy, and operations expertise have frequently served as catalysts to spur revenue growth and enhance policy holder experiences. Today, he helps specialty insurers use Patra’s patent-pending Artificial Intelligence solution to optimize policy checking operations. Prior to Patra, Wiley led back-office business improvements at Selective Insurance, Nautilus Insurance Group, CSAA Insurance Group, and American Express.

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About Patra

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.