Patra’s wide range of services to the insurance industry are delivered through its services-oriented technology platform – PatraOne – bringing automation and digitization through AI (Artificial Intelligence) and RPA (Robotic Process Automation) to all areas of the policy lifecycle and administrative lifecycle. Their flexible service offering provides on-demand services, call-center support, small account managed services, digital and print support for property & casualty, employee benefits, and commercial insurance.
“The decision to expand in geopolitically stable and democratic countries that protect data is a required step on our business growth strategy. Opening Centers for Processing Excellence in Warangal and Coimbatore further strengthens our delivery capabilities in the fast-growing insurance services market,” said John Simpson, CEO and Founder of Patra. “These global delivery centers further highlight our exceptional technology and services teams, our process executives, and supports our decades of experience transforming how insurance companies leverage our services. Our company is positioned to continue delivering leading-edge technology solutions to the insurance industry well into the future.”
“Providing excellent client support and services begins with hiring the right people and empowering them with the platforms they need to thrive,” says Jason Davis, Chief Operating Officer at Patra. “We remain focused on employee satisfaction. Our expansions to new regions and more accessible locations mean we can support our team’s improved office experience while maintaining unparalleled client experiences. We plan to utilize these locations as blueprints for other future expansion for both our work from office structure as well as our work from home model when warranted.”