Contact Center Expertise

Patra Direct provides insurance organizations a powerful and flexible option to address every part of the customer life cycle, from first contact to claims and renewals. Patra's omni-channel communications technology means that, inbound or outbound, every customer will receive the same level of service.

Flexibility

While at the heart of a customer's insurance experience, managing a contact center comes with its own set of challenges: staffing, technology and turnover all affect performance. When performance wanes, whether the contact center is internal or external, it's difficult to make a change. Patra's model makes it easy to start small, with as few as two or as many as 200 seats. No other provider matches that scalability.

It's About the People

It's harder than ever to find the right people to represent your brand and your products. Patra Direct takes advantage of Patra's national network of insurance professionals. With more than 200 licensed agents representing all fifty states, Patra can respond to nearly any need. With more than a decade of managing remote and satellite staff, Patra's turnover is well below the industry average.