Retain and grow your small books of business
Patra Select is a comprehensive solution designed to help your agency efficiently manage and grow your small business accounts. It seamlessly integrates with your existing operations by combining Patra’s proven service delivery model with your agency’s unique approach, shared technology infrastructures, and Patra’s proprietary digital platform. This managed service model offers flexible options for commercial lines, personal lines, and employee benefits.
With Patra’s white-glove Select solution, your insureds will experience seamless service that remains invisible to them. This allows your team to dedicate more time to nurturing key accounts and agency relationships, all without compromising the established high level of service your customers anticipate.
I’m the director of Patra Select. This service is a customer service offering to various agents across the United States. We partner with your local agents, some national brokers, and we provide the customer service.
We’re a select book of business or set of accounts that they’ve carved out for us to handle. It is different in that we are an all inclusive service offering. So when someone partners with Patra, we are taking all of those service items from them. So it is beginning to end, we’re handling all the customer service and renewals and anything inside that book.
We have the licensed account managers that handle the book, and it allows agencies to better utilize their internal teams. So they can start handling bigger accounts, maybe those accounts that bring in more revenue.
We also can help bring them margin on that small book of business. Our focus is retention, so we help them retain the accounts in that space.
One of our current customers, we started very small with them in a local region and over the years, we’ve continued to grow with them as they identify accounts for us, but also by them increasing their threshold. So we are becoming a bigger presence in their small business space and really becoming that solution for them.
One of the benefits agencies experience is increased capacity. They can retain all of their current staffing, all of their agents, and we come in as an extension of their internal team.
Patra Select generates a guaranteed return on commission. That means increased margins on your books of small business. The Patra model generates increased insured retention rates and enables more relationship development while significantly increasing client satisfaction.
Patra Select extends your ability to maintain strong carrier relationships and address growing small books of business without hampering your ability to service key agency accounts. Patra seamlessly integrates with your existing tools to ensure real-time, comprehensive quotes of standard and non-standard business.
Patra Select is invisible to your insureds— our small accounts management team integrates to your agency systems to work through your company’s branded telephone greetings and email domains. In addition to your dedicated Patra Select team, we’ll assign secondary and tertiary staff support to cover emergencies, vacations and other PTO, ensuring no disruption to your customers.
Get the most value out of your small accounts
Successful management of small business accounts is often the difference between high and low growth agencies.
While, small account books of business can lead to opportunities for insurance agencies to land larger, more profitable clients, managing small accounts poses many challenges. Delivering low profit margins, small account consume time, resources and skilled service teams, hampering the ability to service higher revenue generating accounts. Patra’s licensed account managers will seamlessly integrate within your organization to efficiently manage and grow your small business book, allowing you to focus on serving larger accounts. Our managed service model provides a variety of options to address commercial lines, personal lines, or employee benefits.
And we generate a guaranteed return on commission to help increase small account margins, all while operating as an extension of your team, white label to your agency. Patra’s proven model generates increased insured retention rates, providing you the opportunity to develop deeper relationships while increasing client satisfaction. Your journey into the future of insurance starts now.
Explore Patra's Suite of Solutions.
From tech-enabled back-office processing teams, to dedicated experts performing staffing assistant services, to Patra account managers servicing a book of small business on your behalf, to complete management of your virtual print and mail room, Patra has the solutions that help you drive growth, profit, and value.
Direct Bill Reconciliation Direct Bill Posting Commission Posting
Agency Bill
Premium Payables (aka Fiduciary Payables) Cash Application Premium Finance Posting Lock-Box, ACH, eCheck, Credit Cards, etc. Trust Account Reconciliation AR Tracking
- Certificates
- Notices of Cancellation
- Notices of Renewal/Non-Renewal
- Policies
- Endorsements
- Direct Bill Letters
- Claims Acknowledgement Letters
- Auto ID Cards
- Audit Letters
- Claims
- Acknowledgement Letters
- Marketing Collateral
- Employee Benefits Documents
- Upcoming Renewals
- Benefits Guides
- Compliance Documents
Direct Bill Reconciliation Direct Bill Posting Commission Posting
Agency Bill
Premium Payables (aka Fiduciary Payables) Cash Application Premium Finance Posting Lock-Box, ACH, eCheck, Credit Cards, etc. Trust Account Reconciliation AR Tracking
- Policy Declarations
- Notices of Cancellation
- Notices of Renewal/Non-Renewal
- Endorsements
- Billing Statements (including audits statements)
- Renewal Declarations
- Auto ID Cards
- Audit Letters
- Risk or Loss Control Letters and/or Reports
- Statement of Values
- Employee Benefits Documents
- Equipment Lists
- Invoices
- Commission Statements
- Claims acknowledgement letters
- Auto ID Cards
- Marketing Collateral
Direct Bill Reconciliation Direct Bill Posting Commission Posting
Agency Bill
Premium Payables (aka Fiduciary Payables) Cash Application Premium Finance Posting Lock-Box, ACH, eCheck, Credit Cards, etc. Trust Account Reconciliation AR Tracking
- Policy Declarations
- Notices of Cancellation
- Notices of Renewal/Non-Renewal
- Endorsements
- Billing Statements (including audits statements)
- Renewal Declarations
- Auto ID Cards
- Audit Letters
- Risk or Loss Control Letters and/or Reports
- Statement of Values
- Employee Benefits Documents
- Equipment Lists
- Invoices
- Commission Statements
- Claims acknowledgement letters
- Auto ID Cards
- Marketing Collateral
Direct Bill Reconciliation Direct Bill Posting Commission Posting
Agency Bill
Premium Payables (aka Fiduciary Payables) Cash Application Premium Finance Posting Lock-Box, ACH, eCheck, Credit Cards, etc. Trust Account Reconciliation AR Tracking
- Policy Declarations
- Notices of Cancellation
- Notices of Renewal/Non-Renewal
- Endorsements
- Billing Statements (including audits statements)
- Renewal Declarations
- Auto ID Cards
- Audit Letters
- Risk or Loss Control Letters and/or Reports
- Statement of Values
- Employee Benefits Documents
- Equipment Lists
- Invoices
- Commission Statements
- Claims acknowledgement letters
- Auto ID Cards
- Marketing Collateral
Direct Bill Reconciliation Direct Bill Posting Commission Posting
Agency Bill
Premium Payables (aka Fiduciary Payables) Cash Application Premium Finance Posting Lock-Box, ACH, eCheck, Credit Cards, etc. Trust Account Reconciliation AR Tracking
- Policy Declarations
- Notices of Cancellation
- Notices of Renewal/Non-Renewal
- Endorsements
- Billing Statements (including audits statements)
- Renewal Declarations
- Auto ID Cards
- Audit Letters
- Risk or Loss Control Letters and/or Reports
- Statement of Values
- Employee Benefits Documents
- Equipment Lists
- Invoices
- Commission Statements
- Claims acknowledgement letters
- Auto ID Cards
- Marketing Collateral
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